We are looking to hire an IT/Network field engineer to be based in our Istanbul office. You will provide support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs)

KEY RESPONSIBILITIES:

- Provide network/IT field operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).

- Ensure the correct functioning and maintenance of all internal and external customer network/IT equipment and services.

- Perform onsite interventions as a result of a Service Desk request as soon as possible and within the terms of the customer contract and SLAs.

- Use the appropriate tools and equipment to perform the installation intervention and repairs in accordance with the Field Operations guidelines and instructions where provided.

- Carry out site surveys for new customer premises for preparation for new product and services installation under the guidance of senior team members.

- Perform tests on hardware and software components and be responsible for the co-ordination of local acceptance testing with Customers and 3rd parties.

- Adhere to installation guidelines and industry best practices in order to deliver quality Field Operations.

- Carry out preventive maintenance of equipment in accordance with agreed schedules and to manufacturer specifications.

- Manage the replacement of faulty equipment through the use of spares and ensuring the timely replenishment the spare according to prescribed availability and sparing policy.

- Carry out local repairs of faulty equipment and services to the highest standards and co-ordinate the resolution with the appropriate resolver group.

- Reporting and escalating all observed problems to proper SITA operational escalation points.

- Ensure that all the required Field Service data is provided and recorded in the correct fields in the SITA Servicenow record for all assigned Incidents & Change Orders

KNOWLEDGE & SKILLS:

- Knowledge and understanding of WAN/LAN protocols

- Ability to support Cisco WAN/LAN/VoIP equipment

- Understanding of WAN infrastructures and data communications technologies such as MPLS, IP VPN, Cloud.

- Ability to support and troubleshoot WAN/LAN ethernet networks.

- Operating knowledge of Microsoft Office products.

- Understanding and the ability to install and configure servers and workstations (Microsoft/Unix/Thin Clients) including operating system software to component level.

- Installation and configuration of end user applications and software.

- Knowledge of ITIL and Service Management practices and procedures

EDUCATION & QUALIFICATIONS:

Minimum Degree level qualification in Computer Science or Electrical/Electronics/Telecommunication Engineering.