Front Office Agent

Swissotel Bodrum

Swissôtel Resort Bodrum Beach lies directly on the waterfront in Turgutreis, approximately 20 kilometres from the center of Bodrum. The main two-store hotel comprises 70 rooms and suites offering at least 40 m² per room, complimented by villas and duplex terraces in front, which house 72 serviced apartments that are 120-240 m² in size. The bars and restaurants are being created as places of entertainment where the ambiance is formal or casual and dishes are prepared with the finest local produce. With indoor & outdoor pools and Purovel Spa & Sport facilities, Swissôtel Resort Bodrum Beach provides you with a wide variety of sport and leisure opportunities.

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• To consistently offer professional, friendly and engaging service
• To greet, check in and settle guest accounts while ensuring all service standards are followed
• To assist guests regarding hotel facilities in an informative and helpful way
• To respond to each Guest who approaches the Reception Desk
• To drive rate through up-selling room brands
• To follow department policies, procedures and service standards
• To follow all safety policies 

 Qualifications:

We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess:

• Previous customer related experience preferred

• Previous PMS experience an asset
• Computer literate in Microsoft Window applications an asset
• Must be able to type 25 words per minute
• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

• Excellent written and spoken English & Turkish communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials.